FAQ
WHO IS THE AURACLES?
The Auracles is a creative agency founded by superstar Chris Brown and Fashion Entrepreneur John Dean. We have so many ideas between us and wanted to be able to execute them without boundaries.
The Company was founded in 2021 in the beliefs of THEE Culture, Love and Creativity. The Auracles is a creative outlet that utilizes multiple mediums to create art inspired experiences. We are our backing, We are the Culture, We are the WAVE! We want to show you all that IT is possible to dream beyond our wildest imagination!
We are working on Collaborations, Releases, and Interactive Experiences!
Follow The Auracles: The Auracles
John Dean: John Dean of Auracles
Chris Brown: Chris Brown of Auracles
HOW DOES SHIPPING WORK?
SHIPPING by The Auracles
- Shipping Times Start when you item has Shipped! Meaning you have received a tracking number.
-All Tracking Numbers will be automatically sent via email when your item ships!
- Please be aware that all shipping outside of the United States may be subject to Customs Fee’s at the Receivers Expense.
RETURNS & EXCHANGES
All sales are final. No returns, refunds, or exchanges. Please pay attention to the size charts for accurate sizing on all garments + Slides.
We Will Exchange only in the case of a Mistake on our end! Meaning we shipped you the wrong item or size! IF this is the case, please email Hello@theauracles.xyz
We Get it, life happens! So if there are special circumstance about your order ( or your life) and need assistance, please email Hello@theauracles.xyz
HOW LONG WILL IT TAKE TO SHIP MY ITEMS?
We have a few different ways we fulfill your orders!
Immediate Shipping: Items will Ship within 3 days of receiving your order.
NOTE: If you order multiple items and one is marked as a preorder, your entire order will have have to wait until that preordered item is ready to ship!
PREORDER: The Preorder model is when you order (an item of merchandise) before it is available, with the understanding that it will be shipped later.
In the Product description, WE WILL LET YOU KNOW THE SHIPPING ESTIMATES and how that specific item will be shipped!
SIZE CHART
We Use US Men Sizes Currently. We translate those mens sizes to Womens Below:
Size 5 Mens = Womens US Size 6.5/7
Slides:
Tshirts
Hoody:
CONVERTING TO INTERNATIONAL SIZES ( MEN SIZES) : International Size Chart
Also size chart will be on individual product pages!
MY PACKAGE IS MISSING/ LOST OR NOT MOVING
The Auracles is not responsible for lost or stolen packages. We Offer a service called Route at Checkout that insures your packages for a super small fee! We Highly suggest using ROUTE if worried about Packages being lost or Stolen. They Fully Protect your package if lost or stolen with a full refund or replacement. THIS IS OPTIONAL! You can uncheck the box on checkout if you do not want ROUTE shipping insurance.
Route also protect packages that have stopped moving on the tracking numbers!
More Info on Route: ROUTE
If you choose not you use route and your package is lost, stolen or has not moved on the tracking number, It is up to you to start an investigation with the shipping courier.